Contact Us

After Hours Emergency Phone Support

Emergency Phone Support

1. After hours emergency phone service is now available from 5:00 - 8:00 p.m. EST. To reach the on-call technician after 5 p.m., simply call the Atlanta Attachment Company main office number at +1-770-963-7369 and when prompted dial extension 222, which will transfer to the on-call technician. If the technician is presently on a call, please leave a message. You should receive a call back from him, normally within 1 hour. Messages should include a name, phone number and specific details of the technical issue.

2. Every attempt will be made to resolve the problem over the phone. If the problem cannot be resolved during the After Hours Call or if additional AAC resources are required and are not available at the time of the call: A follow-up call will be scheduled for the following business day.

3. Making multiple calls without leaving a message will not expedite your request.

4. Non-emergency requests will be returned the next business day.

Service Call Priority: Service calls will be addressed in the order in which they have been received and solved as quickly and efficiently as possible. Some service calls may require the coordination of parts, additional staff and other departments within AAC. As a result, resolution times may vary.

Technical Email Support

Dedicated Non-Emergency Technical Support Email:

We have also added a dedicated email account for non-immediate help, technical questions, technical documents or machine manuals. These messages can be sent to: In the subject line please indicate "Help needed" or "Information needed".

Please explain your request, technical issue or concern in detail. You should also list workstation name and model number, along with your name, company address, phone number as well as the best way and time to reach you.

Download specific manual: Technical Manuals

Notice: Contents subject to change...[more]Change Notice:

All content contained herein is subject to change without notice. Atlanta Attachment Company reserves the right to make changes, modifications, additions, corrections or deletions. Atlanta Attachment Company may terminate, change, suspend or discontinue any product in this catalog, including the availability of any products, at any time. Every effort is made to keep products up-to-date but due to the nature of printed media, changes may only be available online or by contacting your sales representative.

All materials contained herein are additionally protected by United States copyright law and may not be used, disclosed, reproduced, distributed, published or sold without the express written consent of Atlanta Attachment, which consent may be withheld in Atlanta Attachment's sole discretion. You may not alter or remove any copyright, trademark or other notice from copies of these materials.

Atlanta Attachment Company, AAC, Atlanta Parts Depot, "Sudden Service", Sewing Automation, individually and when used in combination are registered trademarks of Atlanta Attachment Company.

© 2016 Atlanta Attachment Company. All rights reserved.
  • 362 Industrial Park Drive, Lawrenceville, GA 30046 USA
  • 770 963-7369 - FAX 770 963-7641
  • © 2016 Atlanta Attachment Company   |   Last updated July 2018