Atlanta Attachment CompanyAtlanta Attachment Co.
AAC service technician working on industrial sewing equipment
Support

AACare & Technical Support

Built to last decades.
Backed for decades.

Most of our customers are still running AAC machines we installed 15, 20, or 30 years ago. That doesn't happen by accident. From same-day parts and after-hours emergency support to operator training and full-program service contracts, AACare keeps your equipment running for the life of your operation.

Call Support: +1 (770) 963-7369Browse Technical Manuals

Why AAC Support

When you call, you get an engineer.

Most equipment vendors route support calls into a queue. We don't. When you call AAC, you get an engineer who knows your machine, your install, and your operation. That's not a marketing claim. That's how the company has worked since the founder hired the first service technician in 1971 and bought a company plane to make on-site dispatch faster.

Today our support infrastructure spans four core resources. AACare is our full-program service contract for customers who want preventive maintenance, priority dispatch, and managed parts inventory. Technician's Support is our after-hours emergency phone line. Technical Manuals is the online library your maintenance team can access 24/7. And In-House Training is our operator and technician training program, delivered on your floor or at our 250,000 square foot Lawrenceville facility. One company, one phone number, the equipment running.

Support

Your Support Resources

Four ways AAC keeps your line running. Choose what you need.

AACare

Service designed for the way you actually run your line.

AACare is our full-program service agreement for AAC customers who want their equipment maintained proactively rather than reactively. Scheduled preventive maintenance visits, priority dispatch on emergency calls, managed spare parts inventory tailored to your specific machines, and direct phone access to the engineering team that built your equipment. AACare customers consistently report fewer unplanned downtime hours and longer equipment lifespan than self-managed accounts.

  • Scheduled preventive maintenance with detailed reporting
  • Priority dispatch on emergency service calls
  • Managed spare parts inventory tailored to your machines
  • Annual operator and technician refresh training
  • Direct phone access to the engineering team
  • Predictable annual budgeting on service costs
Learn About AACare

Technician's Support

When your line is down. Day or night.

Production downtime costs money by the minute. Our after-hours emergency phone line is staffed by AAC engineers who can troubleshoot most issues remotely, walk your maintenance team through repairs in real time, and dispatch on-site technicians when the situation requires it. We don't outsource this. The person on the other end of the line is an AAC engineer who has actual hands-on knowledge of the equipment in your plant.

  • After-hours emergency phone line staffed by AAC engineers
  • Remote troubleshooting and real-time repair guidance
  • On-site technician dispatch when remote can't solve it
  • Same engineering team during business hours and after-hours
  • No call center queues, no outsourced help desks
Call Emergency Line: +1 (770) 963-7369

Technical Manuals

Everything your team needs. Online and on-demand.

Your maintenance team shouldn't have to wait for business hours to find a wiring diagram or troubleshoot a fault code. Our online technical manual library is available 24/7 to AAC customers, with full documentation for every machine model in our active product line plus archives for legacy equipment. Search by model number, browse by category, or download PDFs for offline reference.

  • Full technical documentation for active and legacy AAC equipment
  • Searchable by model number, category, or function
  • Wiring diagrams, parts lists, fault code references, and service procedures
  • Available 24/7 to AAC customers
  • Downloadable PDFs for offline shop-floor reference
Browse the Manual Library

In-House Training

Operators trained where they'll be running.

Generic training doesn't fit specific operations. Our in-house training program delivers structured operator and technician education either at our Lawrenceville facility or on your floor, built around your specific SKU mix, your shift structure, and the actual machines in your plant. We train new operators, retrain existing staff after equipment upgrades, and provide technician-level training for your maintenance team.

  • On-site training delivered at your facility
  • In-person training at the 250,000 sq ft Lawrenceville center
  • Operator-level training built around your SKU mix and shift structure
  • Technician-level training for your maintenance team
  • Refresh training included for AACare customers
  • Documentation and reference materials for ongoing internal use
Schedule Training

Support by the Numbers

Engineered to keep your line running.

24/7

After-hours emergency phone support coverage

Same-day

Shipping on in-stock parts from Atlanta Parts Depot

30+

Years some customer machines have been running under AAC service

1 Call

Direct to an engineer who knows your machine. No queues.

ATLATT

Need Support Right Now?

Line down? Don't wait.

Our support line is staffed by AAC engineers who can troubleshoot most issues remotely and dispatch a technician when remote can't solve it. For non-emergency requests, account questions, or training inquiries, send us a message and we'll respond within four business hours.

Call +1 (770) 963-7369Send a Support Request

Testimonials

“Thank you and your team of coworkers for just a fabulous binder that was made for us. It is just a quality product with a solid attention on details and service.”
Duckbill Enterprises Inc.
“An early Christmas gift.”
Memphis Navy Flying Club
“The new binding folder has been a great addition to our production line.”
Heavy Threads LLC