After Hours Emergency Phone Support
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After-hours emergency phone service is available from 5:00 – 8:00 p.m. EST. Call the main office at +1 (770) 963-7369 and dial extension 222 to reach the on-call technician. If the technician is on a call, please leave a message — you should normally receive a call back within 1 hour. Messages should include a name, phone number and specific details of the technical issue.
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Every attempt will be made to resolve the problem over the phone. If it cannot be resolved during the call, or additional AAC resources are required and not available, a follow-up call will be scheduled for the following business day.
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Making multiple calls without leaving a message will not expedite your request.
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Non-emergency requests will be returned the next business day.
Service call priority: Service calls are addressed in the order received and solved as quickly and efficiently as possible. Some calls require coordination of parts, additional staff and other departments, so resolution times may vary.